The Hoa staff classroom
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Learning The Hoa

Each module has its own test. Finish a module, take its test, and earn a star on your certificate.

Serving right now and a guest is asking? Open Quick lookup instead of reading a lesson.

Module 1 · 8 lessons

Getting to know The Hoa

Understand the tea you make. Tell the story of your work with confidence.

0/8Module 2 · 9 lessons

Knowing the base teas

Seven machine-brewed base teas and how they are grouped

0/9Module 3 · 2 lessons

Knowing Trà Dưỡng

Ten herbal flavours and a reference table for advising guests

0/2Module 4 · 7 lessons

Caring for guests

Observe closely, ask the right questions and care for the guest until they receive a complete cup.

0/7Module 5 · 6 lessons

Doing it right

Reading the label, packing orders, keeping the taste right, ice and sugar, packaging, hygiene - six places where the word meticulous is kept or lost.

0/6Module 6 · 6 lessons

A day at Góc Hoa

Opening, the shift huddle, the first-cup tasting, shift close and lock-up, all in rhythm.

0/6

2 more modules are being written. The topics are set; the lessons will follow.

Module 7 · Coming soon

Keeping stock within date

Date labels, first in first out, stock counts and deliveries, so no money is lost to spoiled stock

Planned topics
  1. No label, no use
  2. Older first, newer after
  3. Expired means discarded, no exceptions
  4. Quick count at open, full count at close
  5. Five-point delivery check and ordering just enough
  6. Ice and water
Module 8 · Coming soon

When something goes wrong

Power cuts, machine faults, running out of ice, guest incidents: who does what in the first five minutes

Planned topics
  1. Four principles and the reporting order
  2. Power cut, machine fault, POS down
  3. Out of ice, out of stock, suspect stock
  4. Guest incidents: foreign objects, allergies, burns, raised voices
  5. Team incidents: no-shows, cash differences, fire, theft
  6. Writing the incident report and running drills
Companion · real photos

Recognising the herbs

A photo of every ingredient in its jar, with a name-the-herb exercise and the pairs that are easy to mix up.

One test per module

The tests

Take each test as soon as you finish its module, no need to wait for the rest. Each pass is one star on your certificate.