Doing it right

Reading the label, packing orders, keeping the taste right, ice and sugar, packaging, hygiene - six places where the word meticulous is kept or lost.

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Guests praise The Hoa as meticulous (chỉn chu, the word guests use most about The Hoa) because the same task is done carefully every single time. This module takes the exact process already used in the store and rewrites it so it is easy to remember.

Measurements, grams of tea and machine buttons you will learn with your trainer at the counter, from the chart posted there. Here you will find only the order of steps and the places where mistakes happen most.

Start the shift

1. Read the label before you do anythingThe label is what the barista and the runner both read›2. Pack the order with nothing missingThe most common mistake, and how the store blocks it›3. Never let a cup go wateryThe machine extracts correctly when you get four things right›4. Ice and sugar the way the guest wantsSix options, asked in one fixed order›5. Packaging and long-distance deliveryThe packaging is the first thing the guest sees›6. Keeping tools cleanThere is no acceptable level›

Review and take the test