The scenarios reflect everyday situations at the counter: a guest who has not decided, a guest choosing Trà Original (the plain tea version, no milk), milk tea, Trà Dưỡng (the herbal tea line), fruit tea, matcha, chocolate or coffee; a guest in a hurry; membership benefits; promotions and how to handle it when the experience is not quite right. Every question has enough information for you to choose the most suitable way to handle it. If a scenario does not have enough information to recommend a drink, the correct answer will be to ask more or look it up, not to guess for the guest.
Answer all 10 questions before you submit.