Lesson 1 of 6 · A day at Góc Hoa

Three shifts and the rhythm of a day

Every time mark has a task, and who hands over to whom

A day at Góc Hoa is split into three shifts. Opening hours may differ slightly by store, but the order of tasks is the same everywhere.

Three fixed shifts

• The store sells from 8am to 10pm.
• Morning shift 8am-12pm: open, sell, shift close 1.
• Afternoon shift 12pm-5pm: take over, sell, shift close 2.
• Evening shift 5pm-10pm: take over, sell, end-of-day stock count, closing.
• Every shift arrives 15 minutes early. That gives a 15-minute overlap (11:45-12:00 and 16:45-17:00) for both shifts to hand over the log, the stock and the orders in progress together.
• Every shift has exactly one shift leader responsible for the shift close.

The rhythm of a day, by the clock

• 7:45: the morning shift arrives, in uniform, looking neat.
• 7:45-8:00: open by the checklist, five-minute shift huddle, start-of-shift tasting.
• 8:00: open for sales. Then a quick stock count, report anything running low.
• 11:45-12:00: the afternoon shift arrives, shift close 1, handover.
• 16:45-17:00: the evening shift arrives, shift close 2, handover.
• 20:30-21:30: end-of-day stock count, top up ingredients for tomorrow morning.
• 21:30-22:00: end-of-day cleaning of everything that does not affect sales.
• 22:00: stop selling, shift close 3, photos, lights off, lock up.

If your store has different opening hours, move the marks according to the board posted in the store. The order stays the same.

What a handover is

"Cash counted, stock counted, signed off" are the three checks of every handover. The incoming shift recounts the cash, looks over the stock and semi-finished items, then signs the handover log kept at the counter. If anything is off, the outgoing shift explains before the incoming shift signs.

• The handover log records three things: stock and semi-finished items, enough or running low; unfinished tasks and who continues them; incidents or guest feedback during the shift.
• An unfinished task must carry the name of the person who continues it. Never write "half done".
• The incoming shift does not sign before counting. Signing means taking responsibility.

If you are the one checking: Every shift, look at three things in the handover log: are both signatures there, does every unfinished task have a name, does every incident have its own report.

Take this with you. Cash counted, stock counted, signed off. Three checks for every handover.