How will you open and close the store?

The situations come from a real day at the store: opening with one item missed, a huddle that rambles, a start-of-shift cup that fails, ice running low at the busiest hour, a cash difference at shift close, a task missed at closing. Every question gives you enough information to choose the right action by the checklist. When unsure, the right answer is usually to check again and report, not to get it over with.